How soon will I get my order?
ASAP. As soon as you click that purchase button, we start processing your order. You’ll get an email with tracking info (depending upon the method you've requested) once your stuff has been shipped so you can follow it all the way to your doorstep. If you’ve got a question about your order status, please contact us. Here’s some other stuff you should know:
- All our products are handcrafted and produced weekly so our customers get the freshest products. Most orders ship within 3-5 business days of being placed, but please give us up to 5 business days to package and ship your items once you place the order.
- We only ship orders Monday-Friday, and not on national holidays.
- Please allow for at least 7 to 14 business days shipping time for Canada and U.S. orders.
- All orders will ship as they are received; we are unable to hold orders or delay shipment once an order has been placed on our website.
My package has been marked “delivered” but I never received it.
As we are not responsible for any transit issues that may arise due to the parcel carriers once packages have left our facility, we’re unable to refund or replace packages that show "delivered" by the parcel carrier's tracking system. You will need to open a claim with the parcel carrier in the event of a non-receipt package that has been marked as delivered.
- In the event that a package is returned to our facility by the parcel carrier and the shipping address was entered INCORRECTLY, we will either refund the order less the cost of shipping, or ship the products out again after postage is paid by the customer.
- If a package is returned to our facility by the parcel carrier and the shipping address was entered CORRECTLY, we will replace the package for no additional postage; replacement will be shipped only after the original package returns to our facility, and only in the original shipping method that was selected.
My order says it’s been shipped but there’s no tracking information.
Please allow up to 48 hours for tracking updates to become available once a package has been shipped from our facility.
My order should have qualified for free shipping, but I was still charged.
Orders with SUBTOTAL $120.00 or more qualify for free Standard Ground Shipping within Canada. Expedited shipping options are excluded from this offer and will incur additional cost. Maximum weights apply. Free shipping is not available for wholesale orders.
Do you ship internationally?