How soon will I get my order?
As soon as you click that purchase button, we start processing your order. You’ll get an email with tracking info (depending upon the method you've requested) once your order has been shipped so you can follow it all the way to your doorstep. If you’ve got a question about your order status, please follow the tracking number provided. Here’s some other stuff you should know:
- Customer orders are generally processed within 5-7 business days for customer orders 5-10 business days for wholesale orders. Delays are possible during busy periods or for large orders. Please understand that while we work hard to keep stock on hand, it is very likely that at least part of your order is being made fresh - just for you! If you need your order by a specific date - please be sure to communicate this with us and we will do our best to accommodate.
- Orders are shipped weekly on Thursdays.
- Please allow for at least 7 to 14 business days shipping time for orders after you have received your tracking number.
- All orders will ship as they are received; we are unable to hold orders or delay shipment once an order has been placed on our website. Rush orders may be subject to additional fees.
My package has been marked “delivered” but I never received it.
We are not responsible for any delays, damages, theft or transit issues that may arise due to the parcel carriers once packages have left our facility. Refunds or replacement packages will not be offered if marked "delivered" by the parcel carrier's tracking system. Please note that couriers are a separate business from ours and we are unable to take responsibility for their actions. We are not responsible for parcels that may be stolen or damaged after delivery. You can use your tracking number to track your parcel and/or open a claim with the parcel carrier in the event of a delayed, non-receipt or damaged package. Your parcel was shipped insured and we are happy to assist.
My order says it’s been shipped but there’s no tracking information.
Please allow up to 48 hours for tracking updates to become available once a package has been shipped from our workshop.
My order should have qualified for free shipping, but I was charged more.
Free standard shipping applies to orders of $120 or more (before tax). If you have selected a different shipping method - the full rate will apply.
Wholesale orders do not qualify for free shipping.