Wholesale Terms/Info

 

• Your discount code is tied to your email. If your email has changed, please let us know so we can update your file.
• Order minimum is $300 retail (before taxes & your discount). Wholesale orders are placed via our website and paid for at time of purchase.
• Wholesale discounts are only applicable to products within the Wholesale Hub Menu of our website. Other items are not available for wholesale discount due to low markup, or the inability to consistently produce in a timely manner.
• Inventory is visible on each product page and we strive to keep adequate supply available. If you’ve been patiently waiting for a specific product - please let us know and we will prioritize production for you.
• Not all items are exactly as photographed. While we do our best to remain consistent, our products are handcrafted individually. Variations and minor “imperfections” are inevitable. We like to think of our products as perfectly imperfect. This is the beauty of handmade!
• Stockists agree that all products purchased will be offered for sale at or above our retail price at the time of purchase. (Short term, periodic sales, bundles or clear-outs do not present a problem).
• Charleston Botanicals reserves the right to adjust prices, adapt, add or remove products, alter packaging or labels from our product line without notice. 
• Orders are generally processed within 5-10 business days for in stock items. 
• Wholesale orders close annually on November 1 and reopen early January.  This is our peak market season in which more than 80% of our annual sales are generated. Despite our best intentions, we are unable produce product fast enough during this time to offer the timely and reliable service you deserve. Please help us keep you well stocked for the season by planning ahead and ordering early. If you placed your order on time but need a top up, please contact me and I will let you know if/what is possible.
• Products should be sold within one year of purchase to ensure superior quality.
• Due to the nature of our products, returns/exchanges will only be accepted on unopened damaged or defective items within 30 days of purchase. 
• Order pickup is available by appointment with 24hrs notice after you have received notificaiton that your order is complete. Free Delivery is available for stockists up to a 20km radius of our workshop. 
• If your order is being shipped, you will receive an updated invoice for shipping & handling fees when your order has been packaged and is ready to ship. Parcels will be shipped as soon as the balance is paid in full. (Free shipping is not available for wholesale orders).
• If more than a year has lapsed since your last order, your discount code may be deactivated by our sysyem. Please contact us if you would like to reinstate your account.
• Please be sure to subscribe to our email list and add us to your safe senders list. Important information and invoices are sent to stockists by email.
• Charleston Botanicals reserves the right to alter wholesale terms as necessary. Please refer back to this page regularly for updates. 

Should you have any questions, concerns, or requests - please reach out. We care. we are listening.

Thank you for being a part of the Charleston Botanicals family!