Wholesale accounts are offered to physical store fronts, only.
- The initial order minimum for new stockists is $600 (pre discount/pre tax). This initial investment and commitment to our brand has proven to yield greater success.
- Ongoing order minimum is $300 (pre discount/pre tax). (Temporarily reduced to $200 due to COVID-19).
- All orders must be placed via our website and paid for at time of purchase. We regret that we are unable to accept telephone or email orders. If you require assistance with learning how to place your order online - we are happy to assist.
- Wholesale discounts are limited to products listed on the Wholesale Menu of our website. As our business grows, we have found it necessary to focus on a more streamlined selection of products for our stockists. This ensures high standards of consistency, availability and efficiency.
- Charleston Botanicals reserves the right to adapt, add or remove products, packaging or labels from our product line without notice.
- The Seasonal & Limited Edition section offers us an opportunity to explore new products, offer variety and seasonal selections. Available while quantities last.
- Stockists agree that all products purchased will be offered for sale at or above our current retail price. (Short term, periodic sales or clear-outs do not present a problem).
- While we do not offer exclusivity, we value our stockists and are mindful when considering new wholesale accounts. Your success is important to us!
- Not all items are exactly as photographed. While we do our best to remain consistent, all of our products are handcrafted individually. Variations are inevitable. Soap may have drag marks from cutting - we like to think of our products as perfectly imperfect. This is the beauty of handmade!
- Wholesale account holders do not qualify for our Aroma Perks Rewards Program. Sorry!
- Charleston Botanicals reserves the right to alter wholesale terms as necessary. Please refer back to this page regularly for updates.
- Wholesale accounts are offered to physical storefronts, only. Stockists wishing to sell our products online must speak with us to ensure this would not present a conflict of interest. Products available for online sale may be limited.
- If you have not placed an order in the last 12mos, please contact us to request reinstating of your account.
- Stockists are welcome to pick up orders to save on shipping. Regular shipping & handling fees apply to all orders sent via mail. Free delivery is available for stockists within a 20km radius. If you are within 20km or would like to pick up your order, please select “PICKUP” at checkout to negate shipping fees. We regret that we are unable to deliver to locations outside of the 20km zone.
- Orders are generally processed within 7-14 business days. We will do our utmost to process your order in a timely manner, however - delays are possible during busy periods or with particularly large orders, Rush orders, where possible, are subject to a $50 rush order fee.
- Due to the nature of our products, returns/exchanges will only be accepted for damaged or defective items within 5 days of order receipt.
If you are interested in carrying our products, please contact us. You will be provided with a discount code for your first purchase upon approval. Wholesale terms will be honored for a period of 2 weeks from approval date.
Welcome to the Charleston Botanicals family! Thank you for supporting local and helping to make our business a success.