Wholesale Terms/Info

Wholesale discounts are available to approved stockists with physical storefronts.
Once you have been approved for wholesale, sign up an account on our website and we will provide you with your discount code. Your discount code is tied to your email.
Order minimum is $300 retail (before taxes & your discount). All orders must be placed via our website and paid for at time of purchase.
Wholesale discounts apply exclusively to products within the Wholesale Hub Menu of our website. Other items are not available for wholesale discounts at this time.
Available inventory is visible on each product page. Inventory is updated regularly as we work behind the scenes to replenish. If you would like to place an order for items that are not in stock or you are expecting to need larger quantities, contact us and we will do our best to accommodate. Additional processing time will be necessary to manufacture/prepare your order.
Not all items are exactly as photographed. While we do our best to remain consistent, our products are handcrafted individually. Variations and minor “imperfections” are inevitable. We like to think of our products as perfectly imperfect. This is the beauty of handmade!
Bath bombs and shower steamers should never be stored or merchandised in airtight glass (or hard plastic) containers as this can result in container explosion. Sunlight may fade bath bomb colors. It is best to merchandise them away from windows and direct sunlight.
Our Aroma Perks Rewards Program is not available to stockists. Sorry!
Stockists agree that all products purchased will be offered for sale at or above our retail price at the time of purchase. (Short term, periodic sales or clear-outs do not present a problem).
Charleston Botanicals reserves the right to adjust prices, adapt, add or remove products, alter packaging or labels from our product line without notice.
Health Canada requires that all unlabeled products adhere to standard cosmetic label guidelines. If you are ordering unlabeled products, they must be accompanied by required information in print at point of sale. This can be accomplished by having required information on a sign or jar label by the unlabeled product as well as on an optional printed card for gifting. (Not provided). This information will be supplied on one printed label with your order.
Orders for in-stock items are generally processed within 5-10 business days. If you would like us to expedite your order, a rush order fee may apply.
Bulk/refillery orders are made to order and may require additional time to prepare. All orders are released upon completion unless otherwise requested. (Additional fees will apply for multiple shipments/deliveries).
Wholesale orders are closed between November 15 & December 31. Christmas is a very busy time for all of us. Please help us keep you well stocked for the season in a timely manner by planning ahead of holidays and ordering early.
Products should be sold within one year of purchase to ensure superior quality.
Due to the nature of our products, returns/exchanges will only be accepted on unopened damaged or defective items within 30 days of purchase.
Order pickup is available by appointment. Delivery is available for a $12 fee to stockists up to a 20km radius of our workshop and for a $30 fee from 20km-55km. Deliveries for processed orders go out on Mondays or Tuesday each week.
If your order is being shipped, you will receive an updated invoice for shipping & handling fees when your order has been packaged and is ready to ship. Parcels will be shipped as soon as the balance is paid in full. (Free shipping is not available for wholesale orders).
Our partnership opportunities are very limited and we often have a wait list. If another client is interested in an active partnership with us, it would not be sensible for us to decline them in favor of a dormant account. If more than a year has lapsed since your last order, your account may be deactivated. Please submit a wholesale application if you would like to reinstate your account.
A successful partnership can only exist in a mutually respectful environment. Unkind or otherwise disrespectful behaviour will not be tolerated.
Please be sure to subscribe to our email list and add us to your safe senders list. Important information and invoices are periodically sent to stockists by email.
Charleston Botanicals reserves the right to alter wholesale terms as necessary. Please refer back to this page regularly for updates.

Should you have any questions, concerns, or requests - please reach out. We care. We are listening.

Thank you for being a part of the Charleston Botanicals family!